Payment Processing FAQ

Jamie -

To request payment, click the "My Account" tab and then select “Request Payment”.

This button will only appear if your account balance is greater than the minimum amount required, which is £20.00.

Your processing date will be shown on  your account on the Earnings page under the tab "Payment History".

As stated, payment processing is automated and cannot be reversed under any circumstances.

Members can request the following options for Payment:

  1. Cheque
  2. e-Payments (electronic eCards)


Cheques are mailed through Downstream Access (within UK) and Royal Air Mail (all other countries). Please allow up to two weeks for your cheque to arrive and for any request for replacement cheque to be issued that is less than 30 days will result in a £10.00 fee. 

Delivery time depends on many factors, including your geographic location, seasonal increases in mail volume, and totally dependent upon the delivery service.

When requesting an ePayment, a redemption link and code is emailed to you the same day the payment is processed to the email assigned to your account.

If you have not received your cheque or other payment type, click on "My Account" and "My Profile" and scroll down to "Payment History" to ensure your payment was processed.  If so, please allow delivery time from local delivery service, and/or check with them to ensure your mail is being delivered for check or contact Livechat for assistance regarding other payment types.

Any incorrect address or mailing information can cause a Cheque delivery delay and a fee of £10.00 to be charged to your account for processing a replacement cheque if less than 30 days.

We can only re-issue a cheque 1) if 30 days have passed since we issued it, or 2) if the cheque is returned to us, or 3) for a fee of £10.00 to cover a Stop Payment.

If a member selects a payment we cannot reverse that payment request for any reason as our system is automated.  Once funds (earnings) are sent to MasterCard or we are not able to reverse this process.

Link to Request Payment:


Data & Privacy Disclosure: Members requesting Cheque payments will have their information sent to a third-party UK Cheque processing facility.  This third-party will process the Cheque and mailing of the Cheque via Royal Mail.  The information provided to this third-party includes; Name, Address, City, Country and Postal Code as entered by you on the account.

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